About Chip Mann

Technology Consulting based on Customer Service

Technology is often offered as a solution to problems without considering the softer side of the question.

Current technology, including AI tools, can provide advanced assistance when needed. The challenge is to include the human component of an engagement. People like to interact with an intelligent entity that can do more than just answer questions. Often, the questions are not clear, and the answer must be intuited. In these cases, it is important to get to know the person answering the question and to engage with their humanity.

  1. Project Management 30 years
  2. PMP for 15 Years
  3. BA in Accounting
  4. Manager of IT R&D department 5 years
  5. Certified Six Sigma Green Belt (CSSGB)
  6. Agile – 5 years
  7. Consulting – 5 years
  8. Setup PMO and established all processes.
  9. Experience dealing with C-Level Management 10 years.
  10. ScrumMaster – 3 years
  11. Supervisory experience 25 years
  12. PMO experience in design, coaching and management 10 years.
  13. Project Management with Planview, MS Project, MS Project server, Project Workbench, Monday.com
  14. Large project experience ($6 Billion) 8 years
  15. Data center creation and shut-down experience with multiple companies.
  16. Project Management with extensive experience in business processes.
  17. Five years’ experience working in state government.
  18. One year of experience working in city government.
  19. Agile, Waterfall, and Hybrid project management.
  20. Strong budget experience on projects up to $6 Billion built on a degree in accounting.
  21. Strong coaching skills with special interest in developing talent.
  22. ServiceNow experience developing workflows and tracking issues.
  23. Scrum experience with application migration AWS and Azure.
  24. Business Analyst experience creating project analysis and design.
  25. Reporting design and data interpretation for business and technology.
  26. Comfortable working with individuals at all levels from CEO to the shop floor.
  27. Experience in navigating project roadblocks and challenges.
  28. Experience managing a project portfolio of multiple concurrent projects.
  29. Experience in both the public and private sector.
  30. Effective at bringing dissimilar parties together to address challenging situations.
  31. IT Infrastructure and data center build and management.
  32. Vendor, Scope and  Change management.
  33. Conflict resolution skills and formal training.
  34. PMO Project Leadership including KPI and metric tracking.
  35. Skilled at bringing multiple groups to consensus in a challenging environment.
  36. Project ownership, stakeholder engagement, and communications with mission-critical initiatives.
  37. Track and report status on the entire project, phases, work streams, milestones, resource utilization, and project finances (incl. burn-down)
  38. State, Local and Federal Governmental experience.
  39. Banking, Insurance, Utilities, Financial, and Security systems. 
  40. Data warehouse and Data Lake
  41. Jira, Monday, Microsoft Project, MS Project Server, Confluence, Domo, Power BI, SQL, ServiceNow
  42. Compliance and Governance, ISO, Sarbanes Oxley, HIPAA, ITIL, SaFE

what you will find on this blog

Improving customer service based on ITIL guideance and a wholistic view of the environment.

How to provide great customer service and still say NO.

How to think about the future and to structure your organization to be able to survive.

What does a future Service Catalog look like?